1. Introduction
These Terms and Conditions ("Terms") govern your use of services provided by Alven Monta ("we", "our", "us"). By booking our services or using our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
2. Services
Alven Monta provides professional house decluttering and organisation services including but not limited to:
- Home assessment and consultation
- Decluttering and organisation
- Storage solutions design and implementation
- Donation coordination and disposal assistance
- Follow-up support and maintenance planning
Specific services will be agreed upon during the consultation and confirmed in writing.
3. Booking and Payment
Consultation
An initial consultation is required before commencing services. This consultation may be conducted in person or virtually.
Payment Terms
- A deposit may be required to secure your booking
- Payment is due upon completion of services unless otherwise agreed
- We accept bank transfer, card payments, and other agreed methods
- All prices are in GBP and include VAT where applicable
Cancellation
- Cancellations made 48 hours or more before the scheduled appointment are eligible for a full refund
- Cancellations made less than 48 hours before may forfeit the deposit
- We reserve the right to cancel or reschedule appointments due to unforeseen circumstances
4. Client Responsibilities
As a client, you agree to:
- Provide accurate information about your home and organisation needs
- Be present during sessions or designate an authorised representative
- Ensure safe access to all areas requiring organisation
- Make final decisions regarding items to keep, donate, or discard
- Inform us of any hazardous materials or special conditions
- Provide adequate parking or access for our team
5. Our Responsibilities
We commit to:
- Arrive on time for scheduled appointments
- Treat your home and belongings with respect and care
- Maintain confidentiality regarding your personal information
- Provide professional guidance and recommendations
- Work efficiently to achieve your organisation goals
6. Liability
Property Damage
While we take utmost care, we are not liable for:
- Pre-existing damage to items or property
- Damage to items of sentimental value unless we were specifically warned
- Items disposed of at your direction
- Normal wear and tear during the organisation process
Personal Injury
We maintain appropriate insurance. However, clients are responsible for ensuring their property is safe for our team to work in.
Loss of Items
We are not responsible for valuable items that are not disclosed to us. We recommend securing jewellery, cash, and important documents before our arrival.
7. Confidentiality
We respect your privacy and maintain strict confidentiality regarding:
- The contents of your home
- Personal information and documents
- Details about your lifestyle and habits
- Any sensitive information disclosed during our work
We will not share photos or information about your home without your explicit consent.
8. Disposal and Donations
We coordinate donation and disposal of unwanted items as part of our service. However:
- Final decisions about disposal are yours
- We cannot guarantee acceptance by donation centres
- Hazardous materials require special handling at your expense
- Large items may incur additional disposal fees
- Once items leave your property, they cannot be retrieved
9. Intellectual Property
All organisational systems, methods, and documentation provided by Alven Monta remain our intellectual property. You may use them for personal purposes but may not reproduce or distribute them commercially.
10. Dispute Resolution
In the event of any dispute:
- We encourage direct communication to resolve issues
- Complaints should be submitted in writing within 14 days
- We will respond to complaints within 7 business days
- If resolution cannot be reached, disputes will be subject to UK law
11. Force Majeure
We are not liable for failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
12. Amendments
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of modified Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
For questions about these Terms, please contact us:
- Email: info@alvenmonta.com
- Phone: +44 7516 103684
- Address: Hastingwood Industrial Park, K43, Wood Ln, Birmingham B24 9QR
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.